FAQs

Go to the Where to Buy & Service page, select your product, and enter the ZIP code where the equipment is located.

Visit the Return Authorization form.

Call the Field Service line at: (855) 803-7092.

Call (855) 803-7092 and ask for the Field Service administrative team or email us at TIC-Service@toshiba.com.

Please allow up to 2 weeks, depending on current field service demand.

Invoices are typically issued within 10 business days after:

• Service completion and customer acceptance
• Evaluation of field reports
• Return and inspection of any replaced parts

Call us at: (855) 803-7092 or email TIC-Service@toshiba.com

Yes, 24/7 emergency support is available:

• (800) 231-1412
• (855) 803-7092 (Press 1)