Who do I contact to schedule a service technician?
Call our Field Service Department at (855) 803-7092 for scheduling assistance.
FAQs
Is a PO required if the service is under warranty?
Yes. A customer PO is required to initiate the service order and cover the standard inspection fee, even if the equipment is under warranty.
What is the process for invoicing after field service?
Invoices are typically issued within 10 business days of:
- Job completion and customer acceptance
- Evaluation of field reports
- Return and inspection of any replaced parts
Where can I find Toshiba’s field service rates?
Rates are listed at the bottom of the On-Site Service Request Form.
When will I receive the service report?
Service reports are typically sent with the final invoice following job completion and internal processing.
What documents are required to submit an on-site service request?
Please include a purchase order and any relevant supporting documents when completing the Service Request Form.
What types of equipment does Toshiba support for field service?
We provide on-site service for Toshiba motors, adjustable speed drives (ASDs), and control products.
How do I request an estimate for on-site services?
Email TIC-Service@toshiba.com with your equipment type, serial number, and a brief description of the issue or requested service.
How do I request on-site field services?
Complete the On-Site Service Request Form. Once submitted, you’ll receive a confirmation email from our Service Department with the next available date.
How long has Toshiba been making T&D products?
Toshiba has proudly been a trusted supplier of transmission & distribution products for over a century.
Produced first transformer in 1894, first surge arrester in 1911 and first switchgear in 1924!